terms and conditions
terms & conditions
Effective January 2020
BACKORDERS: Backorders below $150 will be cancelled unless otherwise requested by customer in which case, actual freight charges apply plus a $20.00 handling fee.
PHONE ORDERS: Written confirmation (via email or fax) by the customer is required on all phone orders to verify the order information is correct so that the order can be processed.
PALLET CHARGE: $7.00 single pallet, $14.00 double pallet.
ASSESSORIAL DELIVERY FEES: When applicable, the truckline will charge for the shipping services listed below and Napa will invoice you separately for these charges. If you advise Napa when placing your order that you require additional shipping services, Napa will prepay and include charges on your original invoice. If you do not advise us and you use these services, an invoice for these services will be sent at a later date and will not be included with your original invoice.
• APPOINTMENT DELIVERY: $15.00 charge when driver must deliver at a specific time.
• INSIDE DELIVERY: $50.00 charge when driver must bring shipment inside any structure.
• LIFT GATE DELIVERY: $25.00 charge when no loading dock is available and a lift is required to remove pallet from truck.
• RESIDENTIAL DELIVERY: $27.00 charge.
• HIGH-COST DELIVERY: $75 charge for delivery to construction site, farm or when a ferry trip is required.
• RECONSIGNMENT/REDELIVERY: $65.00 charge when no one is available to accept delivery during normal business hours or customer requests shipment to be sent to
TERMS: We accept VISA, MasterCard, American Express and Discover. Credit card orders are pre-authorized for the entire order amount plus approximately 21% freight when the order is released to the warehouse. The credit card is actually billed only on the day of shipment and only for products shipped. Net 30 payment terms are available upon credit approval. Payment on Net 30 invoices must be made by check and mailed to Napa Home & Garden, 819 Bluecrab Road, Newport News, VA 23606-4220. Payment is due within 30 days of Napa’s ship date. We do not ship COD orders.
FUND PREAUTHORIZATION: When orders are prepared for shipment, we preauthorize funds on the card provided for the order amount plus 20% for shipping. If using a debit card, this preauthorization may put a temporary hold on your funds. Please advise customer service when placing your order that you will be paying by debit card. If desired, we can charge your card as a prepayment instead of preauthorizing the funds.
INTERNATIONAL TERMS: International orders must be paid by credit card or wire transfer in US currency prior to shipping.
DISCOUNTS: FAILURE TO PAY IN FULL WITHIN THE TERMS OF AN INVOICE WILL RESULT IN THE LOSS OF ANY AND ALL DISCOUNTS. A REVISED INVOICE WILL BE ISSUED AT THE FULL PRICE.
RUSH SERVICE: We understand you may have situations that require expedited service; therefore, we offer a Rush Service. We can ship out your order within 3 business days for a $25.00 upcharge. This does not include time to process credit or the travel time to you. We will do our best to meet your request but it is not guaranteed. Please phone Customer Service to request Rush Service.
PRICES: All prices are wholesale and are coded in our catalogs within the item number so you may show our catalog to your customers. The price is listed after the forward slash (/).
Example: AB123CD/0015 = $15
Prices are subject to change without prior notice.
RETURN CHECK FEE: $25.00
SHIPPING: FOB Newport News, VA 23608
REFUSED SHIPMENTS: All refused shipments are subject to a 20% restocking charge and freight charges both ways.
ORDER CANCELLATION: Orders are not considered cancelled unless we receive written notice ten (10) business days prior to ship date.
RETURNING MERCHANDISE: Contact Napa Customer Service at 1-888-893-2323 before returning merchandise to our Distribution Center. You MUST advise Napa within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at our docks and returned to the sender. Returned merchandise will be subject to a 20% restocking fee and freight charges both ways.
LIMITED WARRANTY: Napa Home & Garden warrants its products for one year against defects in materials and workmanship.
HANDCRAFTED PRODUCTS: Will vary in size and color. All dimensions are length (or longest part) x width x height.
ACCOUNT PAYMENTS: Napa Home & Garden customers agree to pay all charges incurred for goods and services supplied, and all charges incurred must be paid according to the credit terms on our invoices or, if none appear, according to terms of Net 30. Payments not made by said date or earlier, shall render the account delinquent, and interest shall be charged at the rate of 2% per month or 24% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Napa Home & Garden, in the collection of amounts due. In the event a suit is filed to enforce payment, it is agreed the venue will be Newport News, VA. Also, Napa Home & Garden shall have the right to withhold further deliveries and/or sales to the Customer(s) until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer(s) in such event.
NAPA HOLIDAY ORDERS: All holiday items are designated with an item number beginning with the letter “Z”. Holiday items start shipping August 1 and any Napa order that includes holiday items must have a ship date of August 1 or later.
Holiday orders of $2500 or more, placed before March 15 and with delivery of August 1 or later will receive December 1 dating upon credit approval. These orders may include home, garden and floral items.
LIGHTLi FLAMELESS CANDLE MINIMUM ORDER & REORDER: $150.
Order must include only LIGHTLi Candles and not include any other Napa products. Actual freight will be charged on all LIGHTLi-only orders between $150 and $349.99. LIGHTLi Candle orders over $350.00 qualify for our Guaranteed Freight Rates and these orders may include other Napa products.
Terms and conditions are subject to change without notice. Not liable for printing errors or omissions. Napa Home & Garden is a registered trademark.