Terms and Conditions
To contact us please call our Customer Service Center Monday - Friday 9:00 a.m. - 6:00 p.m. EST at 888-893-2323 or fax 770-255-2525. We are happy to help you.
Our Terms & Conditions effective January 2009:
FIRST TIME CUSTOMERS: We are a wholesale company selling "to the trade only". Please supply us with your resale certificate and tax number on your letterhead.
MINIMUM ORDER & REORDER: $350. Requests for below minimum orders will be accepted only when paid with a credit card. A Below Minimum fee of $15.00 applies to all orders below $350 or backorders below $150.
BACKORDERS: Back orders below $150 will be cancelled.
RETURNS: Will be subject to a 20% restocking fee.
RESIDENTIAL DELIVERIES: Will incur additional charges and may be invoiced separately.
PALLET CHARGE: $5.00 per regular pallet, $9.00 per extra large pallet, $12.00 per XXL pallet.
TERMS: We accept Visa, MasterCard, American Express, and Discover. Credit card orders are billed only on the day of shipping and only for products shipped. Net 30 payment terms are available upon credit approval. Payment on Net 30 invoices must be made by check. Payment is due within 30 days of Napa's ship date. We do not accept COD orders. Prepaid orders are accepted only on Freight Collect basis.
DISCOUNTS: FAILURE TO PAY IN FULL WITHIN THE TERMS OF AN INVOICE WILL RESULT IN THE LOSS OF ANY AND ALL DISCOUNTS. A REVISED INVOICE WILL BE ISSUED AT THE FULL PRICE.
PRICES: In our printed catalog, all prices are wholesale and are coded within the item number so you may show our catalog to your customers. The price is after the forward slash (/).
Example: GW108-TC/0013 = $13.00
RETURN CHECK FEE: $30.00
SHIPPING: Merchandise is FOB Newport News, VA.
RE-CONSIGNED OR REFUSED SHIPMENTS: The customer is responsible for all additional freight charges on re-consigned shipments. All refused shipments are subject to a 20% restocking charge & freight charges both ways.
ORDER CANCELLATION: Orders are not considered canceled unless we receive written notice five (5) business days prior to ship date.
RETURNING MERCHANDISE: Contact our Customer Service Center before returning merchandise. You MUST call within 10 days of receipt of merchandise to report damages, quality problems, or any other dissatisfaction. Unauthorized returns will be refused at our docks and returned to the sender. Returned merchandise may be subject to a 20% restocking fee.
LIMITED WARRANTY: Napa Home & GardenTM warrants its products for one year against defects in materials and workmanship.
HANDCRAFTED PRODUCTS: Please remember that because many of our items are handmade, they will vary slightly in size and color. That is the beauty of a handmade product.
INTERNATIONAL ORDERS: International orders must be paid by credit card or wire transfer in US currency prior to shipping.
PRICES: Prices are subject to change without prior notice.
ALL RIGHTS RESERVED: Our product designs are protected under the laws of the United States of America including the United States Copyright Act. Any infringement will be vigorously prosecuted. Reproduction of any images, either electronic or printed, is strictly prohibited without written authorization of an Officer of the Corporation.
Napa Home & GardenTM Customers agree to pay all charges incurred for goods and services supplied, and all charges incurred must be paid according to the credit terms on our invoices or, if none appear, according to terms of Net 30. Payments not made by said date or earlier, shall render the account delinquent, and interest shall be charged at the rate of 2% per month or 24% per year. Customer(s) further agree to pay all reasonable collection costs, attorney fees and court costs, as permitted by law, as such are incurred by Napa Home & GardenTM, in the collection of amounts due. In the event suit is filed to enforce payment, it is agreed the venue will be the County of Gwinnett, State of Georgia. Also, Napa Home & GardenTM shall have the right to withhold further deliveries and/or sales to the Customer(s) until past due balances are brought current, and shall have no liability whatsoever, from any direct or indirect loss suffered by the Customer(s) in such event.
Napa Home & Garden does not assume liability for errors or omissions on our website. Prices and product information may change without notice.